Who We Are
Big Dawg's Halal ("we," "our," or "us") is a halal ghost kitchen operating in Chicago, Illinois. We run a preorder-based pickup and delivery service for customers. Our website is bigdawgshalal.com and you can reach us at orders@bigdawgshalal.com.
Information We Collect
When you place an order or sign up for updates, we collect:
- Your name and phone number
- Your email address (if you join our SMS/email list)
- Your delivery address (if you choose delivery)
- Your order details and payment information (processed securely by Stripe — we never store card numbers)
We may also automatically collect standard web analytics data (pages visited, browser type, referring URL) to understand how our site is used. This data is not linked to your identity.
How We Use Your Information
- To process and fulfill your order
- To send you order confirmations and status updates via SMS
- To notify you about new menu drops, promotions, and order windows (only if you opted in)
- To improve our menu, ordering experience, and service
- To comply with legal obligations
SMS / Text Messaging
By providing your phone number and opting in on our website, you consent to receive text messages from Big Dawg's Halal about order updates and promotions. Message and data rates may apply. Message frequency varies.
To opt out of SMS messages at any time, reply STOP to any message we send. To get help, reply HELP or email us at orders@bigdawgshalal.com.
We will not sell or share your phone number with third parties for their own marketing purposes.
Who We Share Data With
We only share your data with trusted service providers who help us operate:
- Stripe — payment processing (stripe.com/privacy)
- Twilio — SMS order confirmations and notifications (twilio.com/legal/privacy)
- Cloudflare — website hosting and security (cloudflare.com/privacypolicy)
We do not sell your personal information. We do not share your data with advertisers.
Data Retention
We retain order records for up to 2 years for business and tax purposes. If you subscribed to SMS updates and later opt out, we remove your number from our active list promptly and do not contact you further.
Your Rights
You can request access to, correction of, or deletion of your personal data at any time by emailing us. We'll respond within 30 days.
Cookies
Our site uses minimal cookies — only what's necessary to keep the ordering flow working (like saving your cart state). We do not use advertising or tracking cookies.
Children's Privacy
Our service is not directed at children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
If we make material changes to this policy, we'll update the date at the top of this page. Continued use of our service after changes are posted means you accept the updated policy.